Why Zappos Pays New Employees to Quit--And You Should Too

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An interview with Bill Taylor, Game Changer blogger for HarvardBusiness.org. Zappos knows that they can't deliver great customer service unless their employees are committed to the values of the company. So what do they do? They pay employees to quit!

Category: People
Uploaded: May 23rd, 2008 @ 11:23 pm
Author: HarvardBusiness

Length: 09:55
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Tags: innovation taylor zappos customer service productivity harvard business publishing hbp

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Wow!